Papercutz does not offer returns or refunds; however, if a book is damaged during the shipping process, we will gladly work with you to send a replacement copy as long as we have inventory available. Please email us at papercutzsales@madcavestudios.com with your order number and photos of the damaged items and package.

How long does delivery take? All orders are shipped within 2-5 business days. If your order hasn’t arrived in the estimated delivery times, please contact our support team at support@madcavestudios.com (This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries). If your order includes any pre-orders, you will only receive your books when they have all been released. By purchasing you are agreeing to wait until all items are released to receive your order. If you would like your issues as they release, you will have to place separate orders for each issue.

Can you provide me with a tracking number? All tracking numbers will be emailed to the customer as soon as the tracking information becomes available.

I’ve entered the wrong shipping address, can I change it? If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can’t promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won’t be able to stop it. We should not be responsible if you entered an incomplete and/or incorrect shipping address. Our system automatically processes orders and just follows what you supplied.

Can I cancel my order after it has been placed? Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 15% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.